Accommodation Assistant

About the role

The Accommodation Assistant ensures that guest rooms, public areas and linen meet the hotel's 4‑star standards of cleanliness, hygiene and presentation. Working on‑site in a dynamic hotel environment, you will support the Accommodation Manager by maintaining rooms, handling guest property and reporting any issues promptly.

Key responsibilities

• Clean and inspect assigned rooms, bathrooms, corridors and public areas using approved chemicals and equipment.
• Replenish bathroom and bedroom supplies to the required standards.
• Change bed linen and towels according to the hotel schedule.
• Maintain tidy, stocked accommodation trolleys, caddies and storage presses.
• Pass any guest property left behind to the Accommodation Manager.
• Report maintenance issues, accidents and safety concerns immediately.
• Communicate room status, VIP moves and special requests to the supervisor.
• Handle guest complaints courteously and forward them to management.
• Adhere to uniform, grooming and health‑and‑safety policies at all times.

Required profile

• Punctual and reliable attendance.
• Strong eye for detail and high standards of cleanliness.
• Organised and able to manage supplies efficiently.
• Good personal hygiene and grooming in line with hotel policy.
• Ability to follow fire, security and health‑and‑safety procedures.

Required skills