Accommodation Assistant

About the role

The Accommodation Assistant ensures that all public areas, guest rooms and bathrooms of the hotel are kept to a high 4‑star standard of cleanliness and safety. You will work as part of a supportive team, delivering friendly service to guests and representing the Talbot Collection brand.

Key responsibilities

• Maintain lobbies, corridors and other public spaces in a neat, tidy and safe condition.
• Clean and sanitize guest bathrooms, restock toiletries and follow SOPs.
• Vacuum, mop and polish carpets and floors in rooms and public areas, using appropriate signage when required.
• Comply with fire, safety, hygiene and Health & Safety at Work Act regulations.
• Assist guests in public areas and handle complaints professionally, escalating to management when necessary.

Required profile

• Good communication skills with a polite, helpful attitude.
• Basic level of English.
• Flexibility to work weekends and varied shifts.
• Previous experience in a 4‑star hotel accommodation department is desirable but not essential.

Required skills

What we offer

• Recognition as one of the Best Places to Work in Hospitality 2026.
• Training and development opportunities.
• Contributory pension scheme (after 12 months of service).
• Company life‑insurance scheme.
• Free parking, staff meals and complimentary Talbot Fit membership.
• Friends and family rates.