Compliance & Audit Analyst (Senior Business Analyst)

About the role

Optum, part of UnitedHealth Group, is hiring a Compliance & Audit Analyst in Dublin to support Optum Insight's compliance, audit and client assurance activities. The role coordinates customer information requests, manages audit processes and works across business functions to deliver timely answers to compliance, security and operational inquiries. It also supports the rollout of AI-enabled and automated solutions to improve team processes and efficiency.

Key responsibilities

• Serve as the main contact for client information requests on compliance, security controls, business controls, audits and governance
• Triage requests received through the team mailbox and resolve them within agreed service levels
• Complete client questionnaires and due diligence requests using job aids, FAQs and internal resources
• Work with Compliance, Regulatory Affairs, Legal, Privacy, Enterprise Information Security and other teams to gather and validate information
• Facilitate meetings with stakeholders and client teams to clarify requirements
• Run semi-annual Client System Access Audits
• Help implement and optimise project management, content management, AI and automation solutions
• Maintain SOPs, job aids, process documentation and training materials, and run periodic content reviews with subject matter experts
• Identify process improvements and implement scalable solutions

Required profile

• Bachelor's degree in Business, Healthcare Compliance, Information Technology or a related field, or equivalent experience
• Experience in healthcare, compliance, risk, audit or business operations
• Ability to influence a wide range of stakeholders and manage multiple priorities in fast-paced settings
• Eligibility to work in Ireland without restriction; proof required

Preferred qualifications

• Auditing experience (compliance, operational, financial or regulatory)
• Knowledge of governance, risk, compliance, privacy or information security frameworks
• Experience with content management systems and knowledge repositories
• Exposure to AI, workflow automation and process optimisation

What we offer

• Flexible work arrangements
• Hybrid model for people living in Ireland: split hours between Dublin or Letterkenny and a home office
• Career development opportunities