Customer Delivery Manager

About the role

We are seeking a Customer Delivery Manager to lead and develop our delivery operations across the Republic of Ireland. Reporting to the Head of Department, you will be responsible for ensuring high‑quality service performance and a positive customer experience.

Key responsibilities

• Lead, coach and grow the Customer Delivery team throughout ROI.
• Manage day‑to‑day delivery operations, monitor KPIs and budgets.
• Collaborate closely with drivers, transport partners and internal stakeholders.
• Resolve customer issues efficiently and professionally.
• Prepare and present performance reports to senior management.
• Identify and implement process improvements.
• Provide cover for the Head of Department as needed and travel across ROI when required.

Required profile

• Proven experience managing operational, transport, delivery or retail teams.
• Strong people‑management and coaching abilities.
• Hands‑on experience working directly with drivers and transport providers.
• Confident presenter to senior stakeholders.
• Proactive problem‑solver with a service‑excellence mindset.

Required skills

• Excel
• PowerPoint

What we offer

• Competitive salary €50,000‑€55,000 per year.
• Company phone, laptop and mileage expenses.
• Opportunity to influence a growing operation and make a tangible impact.