Customer Service Agent – Dublin Airport

About the role

Ryanair is looking for enthusiastic Customer Service Agents to join its Ground Operations team at Dublin Airport. This full‑time, shift‑based position involves supporting passengers and ensuring flights depart on time, with comprehensive classroom and practical training provided.

Key responsibilities

• Assist passengers at check‑in and bag‑drop areas.
• Process baggage and handle reservations and ticketing.
• Board flights and ensure turnaround within 25 minutes.
• Provide passenger assistance, manage complaints and follow immigration regulations.
• Perform any additional duties assigned by the team.

Required profile

• Unrestricted right to live and work full‑time in the EU.
• Ability to pass a 5‑year security background check (full address, employment, education history).
• Excellent verbal and written English communication skills.
• Willingness to work a shift roster (earliest start 2:30 am, latest finish 10:30 pm).
• Compliance with Ryanair’s grooming policy.

Required skills

What we offer

• Salary up to €31,000 (includes performance bonus) with increase to €32,000 after 12 months.
• Fixed roster pattern of 4 days on, 2 days off.
• Full training, uniform and flight benefits.
• Discounted parking at Dublin Airport (subject to availability).
• Staff discounts at The Loop, Dublin Airport.