Customer Service Assistant – Retail (Cootehill)

About the role

You will deliver an outstanding customer experience in a busy retail betting shop, supporting the Shop Manager and team with daily operations. The role combines front‑of‑house service, cash handling and occasional shop management duties.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with day‑to‑day shop activities.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash, process bets via betting terminals and the EPOS system, and handle transactions accurately.
• Guide the shop team in the absence of senior managers.
• Maintain high shop presentation standards and compliance with safety and social responsibility policies.
• Promote the brand and introduce customers to multi‑channel and digital betting options.

Required profile

• Customer‑service oriented with strong trust and integrity.
• Flexible to work 7 days a week and adapt to a fast‑paced retail environment.
• Excellent attention to detail, numeracy and cash‑handling skills.
• Enthusiastic, people‑focused and able to work both independently and as part of a team.
• Interest in sports and betting, with a drive to progress within the company.

Required skills

• Proficiency with EPOS systems.
• Experience using betting terminals.

What we offer

• On‑the‑job training and continuous upskilling.
• Opportunities to take on management responsibilities and advance your career.