Customer Service Assistant – Retail (Ennis)

About the role

We are looking for a friendly and knowledgeable Customer Service Assistant to join our retail team in Ennis. You will help deliver an outstanding customer experience while supporting the Shop Manager in daily store operations.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with day‑to‑day store activities.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash handling, EPOS transactions and betting terminals accurately.
• Maintain high presentation standards and compliance with safety and social responsibility policies.
• Act as a brand ambassador, introducing customers to in‑shop and online betting products.
• Step in to lead the team in the absence of senior managers, handling staff guidance and operational decisions.

Required profile

• Customer‑service focused with strong numeracy and attention to detail.
• Flexible to work a 7‑day schedule and adapt to a fast‑paced retail environment.
• Enthusiastic, reliable and able to work both independently and as part of a team.
• Interest in sports and betting, with a desire to build rapport with customers.

Required skills

• Proficiency with EPOS systems and betting terminals.
• Effective cash‑handling procedures.