Customer Service Assistant – Retail (Swords)

About the role

You will deliver an outstanding customer experience in a busy retail environment, supporting the Shop Manager and team to keep the store running smoothly. The role combines front‑of‑house service, cash handling and occasional shop‑management duties.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash, process bets and transactions via EPOS and betting terminals.
• Maintain high presentation standards and compliance with safety and social‑responsibility policies.
• Act as a brand ambassador, introducing customers to in‑shop and online offerings.
• Step in to lead the team in the absence of senior managers.

Required profile

• Customer‑service focused with strong numeracy and attention to detail.
• Flexible to work a 7‑day schedule and adapt to a fast‑paced retail setting.
• Enthusiastic, reliable and able to work both independently and as part of a team.
• Interest in the sporting industry and ability to build rapport with customers.
• Ambitious and driven to progress within the company.

Required skills

• Proficiency with EPOS systems.
• Cash‑handling procedures.