Customer Service Representative
Unilin Insulation - UK & Ireland · Navan
Description du poste
About the role
Unilin Insulation is seeking a Customer Service Representative to join its Navan team. You will be the first point of contact for customers, handling inquiries, orders, and issues with professionalism and efficiency.
Key responsibilities
- Answer inbound calls and emails, providing high‑level service.
- Process order fulfilment, verify orders and invoices, and manage proof of deliveries.
- Handle customer returns, complaints, and queries.
- Provide administrative support to the Customer Service Department.
- Collaborate with internal teams to maintain service standards.
- Generate daily and monthly reports and identify process improvements.
- Participate in training, team meetings, and 1:1 development sessions.
- Maintain office administration procedures and undertake additional tasks as required.
Required profile
- Strong multitasking ability with keen attention to detail.
- Excellent verbal, written and interpersonal communication.
- Ability to work under pressure and meet tight deadlines.
- Team‑player mindset, self‑motivated and organized.
- Proficient PC usage and comfortable learning new software.
Required skills
What we offer
- Competitive salary with fringe benefits.
- Opportunities for career progression and international assignments.
- Extensive training and development programmes.
- Dynamic, innovative work environment within a global leader in insulation and construction materials.
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Unilin Insulation - UK & Ireland
Navan
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