Customer Service Representative

About the role

Join Panda Waste as a Customer Service Representative and use your strong communication abilities to deliver exceptional support to both commercial and residential customers. No prior experience is required – we welcome quick learners eager to grow in a dynamic, supportive environment.

Key responsibilities

• Answer incoming calls and route them to the appropriate department.
• Engage with customers courteously, providing accurate information about our services.
• Handle queries, complaints and service requests, collaborating with other teams for timely resolution.
• Process customer‑related requests consistently and efficiently.
• Make outbound courtesy calls to follow up on complaints and ensure satisfaction.

Required profile

• Quick learner with the ability to adapt in a fast‑paced setting.
• Professional, friendly telephone manner with empathy and courtesy.
• Strong attention to detail and ability to retain and convey accurate information.
• Customer‑focused mindset dedicated to exceeding expectations.
• Excellent organisational skills and ability to prioritize tasks.
• Effective verbal and written communication skills.
• Ability to remain calm under pressure and work collaboratively within a team.

Required skills

What we offer

• Competitive salary
• Paid breaks
• Annual leave
• Full training provided
• Supportive and friendly team environment
• Career progression opportunities within Panda