Customer Service Representative – Receptionist

About the role

Join the Rapport Team in Dublin Docklands as a Customer Service Representative / Receptionist. You will be the first point of contact for internal and external guests, delivering a professional and welcoming experience while supporting daily office operations.

Key responsibilities

• Welcome and direct internal and external visitors, managing reception duties.
• Provide administrative support for meetings, events, and room bookings.
• Handle enquiries in person, by phone, or email promptly and courteously.
• Serve as first‑line support for IT and AV equipment issues within the office.
• Maintain awareness of building facilities and advise employees, guests, and contractors.
• Monitor and replenish stationery supplies, placing orders as needed.

Required profile

• Strong communication and interpersonal skills with a customer‑focused attitude.
• Organised, detail‑oriented and able to manage a fast‑paced workload.
• Proactive, creative and capable of working independently and as part of a team.
• Commitment to the company’s values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.

Required skills

What we offer

• Competitive salary of €34,000 per year.
• Benefits platform with high‑street discounts, wellbeing perks, and a contributory pension.
• Tax‑saver public transport tickets and Bike‑to‑Work scheme.
• Eye‑examination vouchers and wellness programmes.
• Learning and development opportunities, WOW Awards, and a paid day off for community volunteering.