Customer Success Manager – Ads Solutions (Spanish)

About the role

OpenAI is seeking a Customer Success Manager to support advertisers in onboarding, launching, and growing on its advertising platform. You will manage a portfolio of partners, act as a trusted advisor, and ensure a responsible experience on the platform.

Key responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental investment.
• Partner cross‑functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surface advertiser feedback and insights to inform product improvements and long‑term strategy.
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Required profile

• 5‑10+ years of experience in digital advertising, account management, customer success, consulting or a related client‑facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Comfort interpreting performance data and translating insights into strategic recommendations.
• Experience with data querying (e.g., SQL, advanced Excel/GSheet).
• Strong communication skills with both technical and non‑technical stakeholders.
• Ownership and accountability in fast‑moving, evolving environments.
• Commitment to user trust and responsible platform growth.
• Fluency in Spanish.
• Full working rights for Ireland.

Required skills

• SQL
• Excel
• Google Sheets

What we offer

• Hybrid work model (3 days in the office per week).
• Relocation assistance for new employees.