Director, Credit & Accounts Receivable

About the role

The Global Director of Credit and Accounts Receivable will lead the Collections function within a fast‑paced, technology‑driven environment. Reporting to the Senior Director of Order‑to‑Cash, this role oversees teams across Austin, Dublin and Gurgaon and partners closely with revenue and marketplace teams to drive performance, compliance and customer experience.

Key responsibilities

• Design and implement scalable, tech‑driven collections strategies across early, mid and late‑stage delinquency.
• Oversee and refine all collections processes, including payment reminders, delinquency management, bankruptcy handling and account suspension.
• Collaborate with revenue management to ensure seamless assessment and documentation of collectibility risk and compliance.
• Develop credit strategies to proactively identify and remediate emerging portfolio hot‑spots.
• Drive continuous process improvements through automation and workflow redesign.
• Manage and coach the collections team using performance analytics, behavioral insights and real‑time dashboards.
• Act as a key stakeholder to foster a culture of process excellence and insight.
• Develop reporting dashboards and KPIs to track performance, identify trends and inform executive decisions.
• Work closely with the Marketplace OTC team to improve billing, collection and cash‑application processes and oversee clean‑up of the Marketplace AR ledger.
• Align strategic initiatives across geographies to ensure consistency with global shared‑services objectives.

Required profile

• Over 15 years of progressive experience in global accounts receivable, credit and collections, with a minimum of 10 years in a leadership position.
• Comprehensive experience across Order‑to‑Cash processes, including AR operations such as cash application and billing within the technology industry.
• Hands‑on experience leading OTC transformational projects.
• Strong judgment in escalated account handling, policy interpretation and exception processing.
• Ability to operate effectively in a fast‑paced, multi‑tasking environment.

Required skills