Director of Globalization

About the role

Toast is expanding its global platform and needs a strategic leader to own the globalization strategy, platform, and execution. The Director of Globalization will transform localization from a manual service into a seamless, productized capability that supports 10+ languages.

Key responsibilities

• Improve operational playbooks, automated systems, and localization frameworks to scale product UX, marketing, and legal assets across multiple languages.
• Lead a team of localization program managers, defining direction, operating model, and performance standards.
• Define requirements for internal tooling, APIs, Translation Management Systems (TMS), and CI/CD localization pipelines; support engineering in building and adopting these capabilities.
• Design and implement LLM and AI‑translation workflows for high‑volume translation, automated quality assurance, and cost‑efficient scaling.
• Partner with Product, Marketing, Customer Enablement, Engineering, and Design to evangelize internationalization best practices.
• Oversee global vendor strategy, managing Language Service Providers and translation technology vendors against quality, speed, and cost SLAs.
• Serve as the central authority bridging R&D with G&A teams to streamline contract, collateral, and product translation pipelines.

Required profile

• Proven leadership in technical program management, platform operations, or engineering within globalization and localization at a hyper‑growth SaaS company.
• Direct experience scaling a product ecosystem into a complex, multi‑language global footprint.
• Strong understanding of continuous localization infrastructure, string management workflows, asset repositories, and modern TMS integration.
• Practical experience deploying AI/ML, Large Language Models (LLMs), or advanced machine translation.

Required skills

• Localization platforms
• Translation Management Systems (TMS)
• CI/CD pipelines for localization
• AI/ML integration
• Large Language Models (LLMs)