E-Commerce Assistant – Online Store Support

About the role

We are looking for a motivated E‑Commerce Assistant to join our head‑office team. You will help keep our online store running smoothly by ensuring product information, promotions and orders are accurate and up‑to‑date, supporting a seamless customer journey and online sales growth.

Key responsibilities

• Upload and maintain product data on Shopify, including titles, descriptions, images, pricing and barcodes; manage categories, collections and navigation.
• Quality‑check website changes before and after updates, and run regular tests to improve user experience.
• Set up promotions, discounts, bundles and free‑gift offers; verify pricing, banners and messaging; monitor live campaigns and report issues.
• Assist with order management, investigate delivery problems, refunds and returns, and keep customer‑facing information up‑to‑date.
• Collaborate with marketing, buying, warehouse and customer‑service teams, and liaise with agencies or third‑party app providers as needed.

Required profile

• Strong attention to detail and organisational skills.
• Experience with Shopify or another e‑commerce platform.
• Good written communication and ability to juggle multiple tasks in a fast‑paced environment.
• Comfortable using digital tools and learning new systems.
• Basic understanding of online promotions, discounting or merchandising; retail experience is a plus.
• Proactive, team‑oriented and interested in e‑commerce and digital retail.

Required skills

• Shopify