FinCrime and Fraud Operations Manager

About the role

Monzo is looking for a FinCrime and Fraud Operations Manager to join its fast‑growing EU team in Dublin. Reporting to the EU Director of FinCrime, Fraud and Disputes Operations, you will oversee outsourced partners, monitor fraud metrics and collaborate with product, data and technology teams to protect customers across personal and business accounts.

Key responsibilities

• Drive oversight of outsourcing partners to ensure high‑performance fraud and financial crime operations.
• Monitor fraud and FinCrime metrics, work with product teams to address emerging trends.
• Combine hands‑on execution with strategic thinking to align cross‑functional teams with the fraud vision.
• Develop and oversee technology‑driven mitigation solutions, including automated alerts for various fraud typologies.
• Support the Director in preparing committee packs and managing change implementation priorities.
• Collaborate with the second line of defence and the MLRO on assurance activities, remediation, and audit support.
• Partner with third‑party vendors to unblock obstacles and drive high delivery performance.

Required profile

• Proven problem‑solver with a proactive, initiative‑taking mindset.
• Strong ability to manage complex operational escalations.
• Excellent communication and stakeholder‑management skills across cross‑functional teams.
• Experience working in a regulated financial environment is desirable.

Required skills

What we offer

• Competitive salary range €54,000 – €68,500 per year.
• Performance‑linked incentive awards.
• Comprehensive benefits package.
• Opportunity to shape fraud strategy for a leading fintech.