Front Desk Administrator

About the role

We are seeking a highly organized Front Desk Administrator to join our operations on the west side of Cork. The role focuses on delivering exceptional customer service both in‑person and over the phone while providing essential administrative support to the team.

Key responsibilities

• Act as the first point of contact for clients and customers in‑person and by phone
• Manage a busy switchboard courteously and professionally
• Provide monthly service‑call reports to senior management
• Record and track leads with sales representatives
• Sort and distribute incoming and outgoing post
• Process invoices daily and assist accounts with data entry as needed
• Contact customers regarding outstanding balances
• Manage daily service calls and order stock for the service schedule
• Organise service engineers’ daily calendar
• Maintain office amenities such as coffee machine and showroom brochures
• Order stationery, office supplies and ad‑hoc items

Required profile

• Minimum 3 years experience in a front‑desk or customer‑service administrative role
• High attention to detail with exceptional accuracy under pressure
• Adaptable and able to navigate multiple complex IT systems confidently

Required skills

• Proficiency in Microsoft Office

What we offer

• Competitive salary
• Free on‑site parking