Front Desk Attendant – Part‑Time (22 hrs/week)

About the role

Join Respond’s Family Hub in Drumcondra as a Front Desk Attendant, providing a welcoming first point of contact for families in supported temporary accommodation. This permanent part‑time position offers flexible shifts across the week, including weekends.

Key responsibilities

• Greet and welcome visitors and service users in a professional, friendly manner.
• Answer, screen and forward incoming phone calls; provide accurate information in person, by phone or email.
• Maintain a tidy reception area, manage visitor sign‑in, and oversee basic security procedures.
• Receive, sort and distribute daily mail and deliveries.
• Schedule appointments, meetings and events as required.
• Perform clerical duties such as data entry, filing, photocopying, scanning and maintaining office supplies.
• Support health and safety procedures and carry out light janitorial tasks.
• Assist with administrative tasks for clients and staff, handling enquiries and providing assistance.

Required profile

• Good standard of education (e.g., FETAC); a qualification in Social Care is an advantage.
• Understanding of homelessness issues and the needs of homeless families.
• Working knowledge of child protection principles.
• Ability to treat clients in a non‑judgmental, respectful way while maintaining professional boundaries.
• Strong written and oral communication, interpersonal and teamwork skills.
• Highly motivated, reliable, flexible and able to work varied hours, including weekends.
• Successful Garda vetting will be required.