Front Office Manager - Luxury Hotel

About the role

Cashel Palace Hotel, a Relais & Châteaux member and one of Ireland's most celebrated luxury destinations beside the Rock of Cashel, is looking for a Front Office Manager to lead its Front Office team. You will manage the department's day-to-day operations and deliver five-star guest care from arrival to departure, working closely with Housekeeping, Reservations, Food & Beverage and senior management.

Key responsibilities

• Lead the daily operation of the Front Office in line with five-star luxury standards.
• Deliver outstanding guest experiences and act as an ambassador for the hotel brand.
• Ensure efficient check-in, check-out and guest service procedures.
• Manage and develop the team through coaching, training and performance management.
• Monitor online reviews, guest feedback and service recovery opportunities.
• Oversee room allocation, guest preferences and VIP arrivals.
• Maximise revenue through upselling and effective room management.
• Maintain accurate administrative, financial and reporting procedures.
• Manage departmental rosters, payroll and labour costs.
• Collaborate with other departments and support the hotel leadership as Manager on Duty when required.

Required profile

• At least 3 years' experience in a Front Office Management, Assistant Front Office Manager or equivalent supervisory role in a four or five-star hotel.
• Proven experience leading and developing guest service teams.
• Third-level qualification in Hospitality Management, Business, Tourism or a related discipline is desirable.
• Experience managing departmental budgets, payroll and labour costs.
• Eligibility to work in Ireland.
• Flexibility to work evenings, weekends and public holidays as required.

Required skills

• Hotel property management systems; Hotsoft experience is advantageous.
• Proficiency in Microsoft Office and hotel reporting systems.
• Strong leadership, communication, organisation and problem-solving skills.

What we offer

• Competitive salary and benefits package.
• Career development, ongoing training and employee recognition programmes.
• Meals provided while on duty and employee discounts across group properties.
• Bike to work scheme, food allowance, company events and additional leave.