Front Office Receptionist

About the role

Killashee Hotel is seeking an experienced Receptionist to join its Front Office team. You will be the first point of contact for guests, ensuring a seamless and memorable stay.

Key responsibilities

• Provide excellent customer service to all guests and handle inquiries promptly.
• Operate the Opera Cloud Front Office System for check‑in, check‑out, reservations, cancellations and modifications.
• Manage the reception desk and switchboard, processing reservations and upselling hotel packages.
• Ensure compliance with cash handling, billing and reservation policies.

Required profile

• Excellent communication skills with fluent English.
• Self‑motivated, positive attitude and passion for hospitality.
• Flexible availability, own transport and ability to work varied hours.
• Previous experience in a similar role at a 4‑star hotel and high personal presentation standards.

Required skills

• Proficiency with Opera Cloud Front Office System.

What we offer

• Professional growth, ongoing training and upskilling programmes.
• Complimentary leisure centre membership and employee rates at FBD Hotels & Resorts.
• Health & wellbeing support, including Employee Assistance Programme and insurance discounts.
• Free on‑site parking, meals provided on duty and unlimited tea/coffee.
• Employee referral programme, regular social events and flexible scheduling.