Front‑Office Receptionist – Customer Service

About the role

The Receptionist is the first point of contact for customers visiting Hugo Loonam Motors. You will create a welcoming atmosphere, manage communications, and support daily administrative tasks to ensure smooth operations across the dealership.

Key responsibilities

• Greet customers and visitors with a warm, professional demeanor.
• Answer and direct incoming telephone calls and enquiries.
• Handle customer queries courteously and efficiently.
• Assist with booking and scheduling appointments as needed.
• Process and maintain accurate customer records.
• Manage incoming emails and general correspondence.
• Perform general administrative and filing duties.
• Liaise with sales, service, and parts departments.
• Keep the reception area tidy and welcoming.
• Provide administrative support to the wider team when required.

Required profile

• Previous experience in reception, administration, or a customer‑facing role.
• Excellent communication and interpersonal skills.
• Strong organisational ability and attention to detail.
• Professional, friendly manner with a positive attitude.
• Ability to multitask in a busy environment and work well as part of a team.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Opportunity to join a respected, family‑run motor dealership.
• Supportive team environment with room for growth.
• Direct involvement in delivering high‑standard customer service.