Guest Experience Assistant

About the role

The Guest Experience Assistant will join the hospitality team at Luttrellstown Castle Resort, delivering exceptional service to guests in a historic luxury setting. This full‑time, on‑site position focuses on creating memorable experiences throughout each guest’s stay.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle luggage assistance.
• Coordinate and fulfil guest requests, ensuring timely and personalized service.
• Support sales‑related activities, such as promoting resort amenities and events.
• Maintain high standards of cleanliness and presentation in guest areas.
• Act as a primary point of contact, addressing inquiries and resolving issues promptly.
• Perform additional duties as directed by management to ensure smooth operations.

Required profile

• Strong customer service and communication abilities.
• Ability to anticipate and respond to guest needs with personalized solutions.
• Team‑oriented mindset with a willingness to support colleagues.
• Enthusiasm for hospitality and a commitment to delivering luxury‑level experiences.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Required skills