HRSS Workday Transformation Manager

About the role

ICON, a global healthcare intelligence and clinical research organisation, is hiring an HR Shared Services (HRSS) Workday Transformation Manager in Dublin. The role drives continuous improvement, process standardisation and operational efficiency across HRSS, partnering with HR, Talent Acquisition, Payroll, HR Technology and regional teams to deliver scalable solutions, optimise service delivery and advance automation while supporting global HR standards and local business needs. It is a 12-month contract.

Key responsibilities

• Drive global HR Shared Services process standardisation, documentation, data governance and automation initiatives.
• Lead and deliver HRSS transformation programmes, including process optimisation, service delivery improvements and Workday HCM business process enhancements.
• Establish requirements governance with clear, validated and traceable business and technical requirements.
• Oversee solution design, build, testing and UAT to ensure high-quality delivery.
• Improve compliance, knowledge management and self-service capabilities, and create Workday Help knowledge articles to reduce case volumes.
• Support change management, training, communications and adoption of HR initiatives.
• Maintain governance, risk and compliance frameworks for compliant HR Shared Services operations.
• Build partnerships across HR, Talent Acquisition, Payroll, HR Technology and regional teams.

Required profile

• Bachelor's degree in HR, Business or a related discipline, or equivalent demonstratable experience.
• Significant experience in HR Shared Services, HR Operations or HR Transformation environments.
• Proven experience leading HRSS transformation initiatives and delivering process improvement.
• Strong understanding of end-to-end HR lifecycle processes.
• Experience creating and optimising Workday Help knowledge articles and analysing case trends with Workday Help.
• Programme and project management experience; Lean, Six Sigma or project management certification is an advantage.
• Legal right to work in the country where the role is based.

Required skills

• Workday HCM business process knowledge is essential; ServiceNow is ideal.
• Stakeholder management, influencing, communication and change management skills.
• Data-driven mindset and analytical skills.

What we offer

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable.
• Retirement and pension plans, life assurance and disability coverage.
• Employee assistance programmes and learning and development opportunities.