This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
ICT Helpdesk Technician (Grade V)
The Coombe Hospital · Dublin
Job description
About the role
The successful candidate will join the ICT Helpdesk team, providing first‑line support to users across the organisation. You will investigate, resolve and document software and hardware incidents while delivering a customer‑focused service.
Key responsibilities
- Respond to user requests for assistance with ICT hardware and software issues.
- Research, diagnose and resolve incidents, ensuring accurate documentation of solutions.
- Participate in the out‑of‑hours on‑call rota to provide continuous support.
- Maintain positive working relationships with colleagues, vendors and stakeholders.
- Escalate complex problems to senior technical teams when necessary.
Required profile
- Strong organisational and time‑management abilities.
- Excellent problem‑solving skills and attention to detail.
- Customer‑focused attitude with effective communication skills.
- Ability to work collaboratively within a team and across departments.
Required skills
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The Coombe Hospital
Dublin