Information Technology Support Analyst – Dublin

About the role

We are seeking an Information Technology Support Analyst to join a leading Dublin‑based organisation on a permanent basis. The role is based in the city centre and focuses on delivering first‑line technical assistance to internal users while supporting broader IT initiatives.

Key responsibilities

• Provide timely technical support to end‑users, troubleshooting hardware, software and cloud‑based issues.
• Assist with the setup, configuration and maintenance of laptops, phones and other end‑user devices.
• Maintain an accurate inventory of IT assets (ITAM) and track issues to prevent recurrence.
• Collaborate with cross‑functional teams to log, escalate and resolve tickets efficiently.
• Contribute to IT projects such as software deployments and hardware upgrades.
• Escalate complex technical problems to senior team members when necessary.

Required profile

• 2–3 years of experience in a technical support role.
• Strong verbal and written communication skills.
• Proactive problem‑solving attitude with attention to detail.
• Ability to work well in a team and adapt to a fast‑moving environment.
• Enthusiasm for technology and a desire to develop professionally.

Required skills

• Active Directory
• Azure AD
• Managing security groups and access permissions
• Office 365 troubleshooting and software installation
• Hardware and software troubleshooting
• IT asset management (ITAM)
• Experience with cloud services