IT Systems Engineer

About the role

Daon is seeking an IT Systems Engineer to join its global IT team in Dublin. This hybrid position requires three days per week in the office and provides technical support to staff across multiple locations, including remote offices in Belgrade and Canberra.

Key responsibilities

• Deliver Tier 1 and Tier 2 support for Windows, macOS, and Linux workstations.
• Manage onboarding and off‑boarding processes, including hardware and software provisioning.
• Maintain Entra Active Directory and Microsoft 365 services such as Teams, SharePoint, Exchange, Intune, and OneDrive.
• Patch and remediate vulnerabilities across applications, infrastructure, and operating systems.
• Administer and troubleshoot the Zscaler suite (ZIA, ZPA) and related security technologies.
• Monitor and maintain Linux‑based systems, network devices, storage, VMware hosts, and wireless infrastructure.
• Automate routine tasks, audits, and reporting using PowerShell.
• Collaborate with IT support teams in other regions and contribute to project work.

Required profile

• Experience providing technical support in a multi‑platform environment.
• Ability to work onsite and coordinate with remote teams.
• Strong problem‑solving skills for hardware, software, and network issues.

Required skills

• Windows, macOS, Linux operating systems
• Entra Active Directory
• Microsoft 365 (Teams, SharePoint, Exchange, Intune, OneDrive)
• Zscaler ZIA and ZPA
• VMware virtualization
• PowerShell scripting
• Network device configuration and troubleshooting
• Storage and wireless infrastructure management