Management Team Secretary

About the role

The Management Team Secretary provides high‑calibre secretarial and administrative support to the Management Team at NHS Lanarkshire, ensuring the locality business agenda runs smoothly.

Key responsibilities

• Provide comprehensive secretarial and administrative support, including drafting letters, reports and routine correspondence.
• Manage diaries, schedule meetings and liaise with internal and external staff to progress business activities.
• Handle incoming and outgoing correspondence, telephone calls and mail, prioritising workload and following up on delayed responses.
• Create and maintain databases for absence management, training data and other information, producing regular reports.
• Receive and redirect enquiries, including initial complaints, applying tact, diplomacy and knowledge of formal complaints procedures.

Required profile

• Relevant qualification such as HNC in Business Administration, Secretarial Studies or Public Administration, or equivalent experience.
• Minimum five years experience as a department or personal secretary.
• Strong interpersonal, communication and organisational skills.

Required skills

• Proficiency in standard office software (e.g., word processing, spreadsheets, email).
• Database creation and maintenance.
• Report generation.

What we offer

• 35 days annual leave including public holidays.
• Generous NHS pension scheme.
• Annual incremental salary progression and paid sick leave increasing with service length.
• Access to NHS discounts and other employee benefits.