Manager, Customer Experience Design

About the role

Mastercard is seeking a Manager of Customer Experience Design to lead data‑driven product design within its rapidly growing data and services Product Development team. The role focuses on creating proof‑of‑concepts and MVPs for B2B and B2B2C solutions, ensuring each iteration is tested with end‑users.

Key responsibilities

• Design proof‑of‑concepts and Minimum Viable Data Products using human‑centric design principles, Lean UX and Design Thinking.
• Participate in cross‑functional Design Thinking workshops with industry verticals, regional leads and end‑users.
• Explore innovative possibilities and contribute new design patterns to Mastercard’s design library.
• Collaborate with brand, marketing, and technology teams to deliver responsive, adaptive web and mobile experiences.
• Balance business objectives with user engagement in partnership with product managers.

Required profile

• Experience developing user personas, journeys, and rapid prototypes.
• Proven ability to create compelling visual mockups across multiple media.
• Strong understanding of complex information architectures for digital applications.

Required skills

• Figma
• Sketch
• Adobe Illustrator
• Lean UX
• Design Thinking