Membership Co-ordinator

About the role

The Institute of International and European Affairs is seeking a well‑organised Membership Co‑ordinator to manage its membership base and enhance member engagement. Reporting to the Director General, you will act as the primary contact for members, ensuring they receive maximum value from the Institute’s events and resources.

Key responsibilities

• Maintain accurate membership data in collaboration with the Database Manager and Finance Director.
• Oversee billing processes, track renewals, cancellations, and coordinate fee invoicing.
• Draft and distribute membership communications in partnership with the Communications team.
• Prepare regular membership statistics and reports for senior management.
• Serve as the first point of contact for member inquiries, feedback, and support.
• Develop and implement outreach campaigns aimed at member retention.

Required profile

• Minimum two years of experience in membership administration, customer service, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities to build relationships with public and private sector stakeholders.
• High attention to detail and accuracy in data handling.
• Proactive attitude with the ability to work independently and as part of a team.

Required skills

• Database management
• Billing and invoicing processes
• Member communication and outreach