Patient Support Nurse – Remote (IHF Nurse line)

About the role

The Irish Heart Foundation is seeking two part‑time Patient Support Nurses to join its Nurse Support Line. Working remotely with occasional visits to the Rathmines office, you will provide phone and email assistance to people affected by heart disease, stroke and thrombosis.

Key responsibilities

• Answer and make calls following the helpline’s operating guidelines.
• Respond to queries via phone and email while maintaining caller dignity and confidentiality.
• Conduct needs and risk assessments for new Stroke Connect and Heart Connect members.
• Provide advice, guidance and follow‑up information, occasionally liaising with a client’s medical team with consent.
• Use the IHF knowledge base to signpost callers to appropriate services and resources.
• Share new information with the nurse support team and stay updated on developments in stroke, heart conditions and thrombosis.
• Complete mandatory training, maintain a CPD log and attend scheduled training sessions.

Required profile

• Registered nurse with relevant experience in cardiovascular or stroke care.
• Excellent communication skills and ability to handle sensitive information.
• Strong judgment and ability to work independently in a remote environment.

Required skills

• Proficiency with the IHF database/CRM system.

What we offer

• Part‑time (20 hours/week) fixed‑term contract for two years.
• Flexible remote working with occasional on‑site training.
• Opportunity to support patients and families across Ireland.