Patient Transport Administrator

About the role

The Patient Transport Administrator supports the Irish Cancer Society’s free patient transport service, coordinating referrals, bookings and financial assistance for patients referred by partner hospitals. Working within a small admin team, you will ensure smooth daily operations while delivering a high‑quality, compassionate service.

Key responsibilities

• Receive and record referral information from partner hospitals, keeping the patient database up‑to‑date.
• Process daily transport bookings, entering details into the Microsoft Dynamics CRM system.
• Handle incoming patient calls and emails, providing information and directing patients to additional support services.
• Administer transport grant applications, verify eligibility and maintain audit‑ready documentation.
• Resolve logistical issues, adhere to quality standards and provide cover for the Driver Support team when required.
• Liaise with healthcare professionals, volunteers and patients to address queries and improve service delivery.

Required profile

• Previous experience in administrative or customer‑service roles, preferably within healthcare or charitable organisations.
• Strong attention to detail and ability to manage a high volume of enquiries.
• Excellent communication skills and a patient‑focused attitude.
• Comfortable working in a hybrid model with set office days (Wednesday and Thursday).

Required skills

• Microsoft Dynamics CRM (or similar CRM platforms).

What we offer

• Permanent full‑time contract (35 hours per week).
• Salary of €31,500 per annum.
• Hybrid working arrangement with remote flexibility and two office days in Dublin.
• Opportunity to make a meaningful impact on the lives of people affected by cancer.