People & Service Team Leader

About the role

We are seeking an energetic People & Service Team Leader to drive store performance and enhance the customer journey in our Sligo location. You will work closely with the People & Service Manager to build an engaged, inclusive team that consistently delivers exceptional service.

Key responsibilities

• Deliver outstanding customer service and model best practices for the entire store team.
• Create a diverse, inclusive environment where every team member feels valued.
• Act as the primary wellbeing contact, supporting staff through open communication.
• Manage day‑to‑day store operations, including product handling, visual standards, and health & safety compliance.
• Support the People & Service Manager in driving sales, conversion, stock loss, payroll, and other KPIs.
• Utilise commercial tools to analyse data and implement actions that improve performance.
• Develop and motivate the store team, ensuring recognition and career growth.

Required profile

• Previous retail experience, preferably in a supervisory or team‑lead role.
• Passion for fashion and awareness of current trends.
• Strong communication and interpersonal abilities.
• Proactive, adaptable, and comfortable in a fast‑paced environment.
• Ability to inspire and motivate a diverse team.

Required skills