People Solutions Associate (HR & L&D Operations)

About the role

PwC is looking for a People Solutions Associate to join its People Solutions team in Dublin on a full-time, fixed-term basis. The Associate sits in the People Solutions operations team within People & Culture and provides administrative and coordination support across HR and Learning & Development (L&D), helping deliver employee lifecycle processes, people services and learning programmes accurately, on time and efficiently.

Key responsibilities

• Provide first-level support for routine HR and L&D queries received through shared mailboxes, service management tools, telephone and in person, escalating complex or sensitive matters where appropriate.
• Maintain and update employee and learning records in HR and Learning Management Systems, keeping them accurate and complete.
• Support employee lifecycle administration, including onboarding, employment changes and offboarding.
• Support monthly payroll administration by preparing, checking and submitting employee changes and supporting information, and escalating discrepancies.
• Coordinate the administration and logistics of learning programmes and events, including scheduling, participant communications, room bookings and materials.
• Track attendance and completion of pre- and post-course requirements and follow up on outstanding items.
• Prepare and maintain HR and L&D documentation, correspondence, forms, reports and trackers using approved templates and procedures.
• Work with colleagues across People & Culture and stakeholders, handling confidential information in line with data protection, retention and compliance requirements.
• Use approved digital tools and systems, and suggest improvements to routine administrative processes.

Required profile

• A relevant third-level qualification is desirable.
• 1-2 years' experience in administration or operational support, ideally in HR, L&D or a similar service environment.
• Experience managing multiple administrative activities and competing deadlines in a busy environment.
• Strong organisational skills, attention to detail and accuracy.
• Excellent written and verbal communication, collaboration and ability to prioritise and meet deadlines.
• Ability to work independently within established procedures and to handle confidential information discreetly.

Required skills

• Experience with HR Information Systems and/or Learning Management Systems is desirable; Workday is an advantage.
• Strong Microsoft Office skills, particularly Excel, Word and Outlook.