Quality Assurance Officer – Healthcare Services

About the role

Nua Healthcare Services is seeking a motivated Quality Assurance Officer to join our Cork team. You will play a pivotal role in upholding the highest standards of care across our residential, supported living, day services and community outreach programmes.

Key responsibilities

• Support the development and implementation of the Internal Audit department, including policies and procedures.
• Design audit programmes and conduct audits to verify compliance with legislation, regulations, standards and company policies.
• Communicate audit findings to management and follow up on corrective actions.
• Analyse large data sets to identify trends and improvement opportunities.
• Implement approved recommendations and drive continuous improvement initiatives.
• Maintain up‑to‑date knowledge of HIQA, HSE, HSA standards and relevant legislation.
• Assist centre management with regulatory reporting (e.g., Reg 23 six‑month visit, annual report).
• Ensure strict confidentiality for staff and service users.

Required profile

• Third‑level qualification in Healthcare, Social Studies or an equivalent relevant field.
• Demonstrable knowledge of health and social care standards, quality frameworks and health & safety legislation.
• Previous experience in a similar quality or audit role within the health/social care sector.
• Empathy for diverse individuals, strong responsibility, and a proactive, self‑motivated attitude.
• Experience working with people who have additional or complex needs.
• Excellent problem‑solving, decision‑making and initiative under pressure.

Required skills

What we offer

• Company pension and life assurance (death‑in‑service).
• Specified illness cover and paid maternity/paternity leave.
• Comprehensive induction, continuous professional development and education assistance.
• Employee Assistance Programme and employee discounts.
• Bike‑to‑work scheme, shift‑work roster and referral bonus.