Reservation Supervisor

About the role

Join Dalata Hotel Group as a Reservation Supervisor and lead the day‑to‑day operations of our reservation office. You will work closely with the Revenue Manager and Director of Sales to maximise room revenue and ensure guest requests are fulfilled.

Key responsibilities

• Manage daily activities in the reservation department, ensuring smooth workflow.
• Maintain and update the hotel’s revenue management system.
• Collaborate with the Revenue Manager and DOS to optimise occupancy, yield and overall revenue.
• Oversee guest requests and guarantee they are honoured promptly.
• Delegate tasks and supervise staff to maintain high service standards.

Required profile

• Minimum 1 year of experience in a similar reservation or front‑office role.
• Strong organisational abilities and capacity to delegate effectively.
• Warm, friendly, and approachable demeanor when dealing with staff and guests.
• Excellent written and spoken English.
• Ability to work both independently and as part of a team.

Required skills

What we offer

• Free employee meals while on duty.
• 50% discount on food & beverage across all properties.
• Employee room rate of €/£60 at all Dalata hotels.
• 30% discount on Friends & Family rates.
• Extra annual leave days based on tenure (up to 5 days).
• Employee Assistance Programme and Cycle‑to‑Work scheme.
• Pension scheme (local details via HR).
• Development opportunities through Dalata Academy and internal career progression.
• Team‑building activities, staff appreciation events and regular charity initiatives.