Retail Service Technician – Apple Products

About the role

We are looking for a dynamic Retail Service Technician to join our Apple Premium Reseller store on King Street. You will receive full on‑the‑job training and, within six months, achieve Apple Certified iPhone Technician (ACiT) accreditation.

Key responsibilities

• Perform initial troubleshooting and diagnose issues on iOS devices.
• Book devices for service and manage the repair workflow.
• Carry out physical repairs on iPhones and other Apple products.
• Maintain inventory of spare parts and tools.
• Deliver exceptional customer service and uphold Apple metric scores.
• Showcase the full Apple product range in a customer‑friendly environment.

Required profile

• Minimum 18 years old and right to work in Ireland.
• Passionate about Apple products with a strong desire to learn.
• Enthusiastic, reliable and able to thrive in a fast‑paced retail setting.
• Team‑oriented with good communication skills.

Required skills

• iPhone repair
• iOS device troubleshooting

What we offer

• Competitive salary of €30,000 per annum plus performance‑related bonus.
• Pension scheme (subject to eligibility).
• Generous employee discounts and incentives.
• Employee Assistance Programme and long‑service recognition.
• Comprehensive training and early access to new Apple products.