Road Logistics Operations Specialist

About the role

Join Kuehne+Nagel’s Road Logistics team in Shannon and play a pivotal part in moving inventory and shipments efficiently across Ireland and Europe. You will support critical deliveries, from pharmaceuticals to high‑tech equipment, ensuring compliance with Good Distribution Practice and company SOPs.

Key responsibilities

• Handle day‑to‑day office operations including customer communication, customs clearance, billing, status updates and reporting.
• Plan and coordinate trailer movements, transport and distribution within Ireland and Europe.
• Schedule deliveries and collections, liaise with carriers, hauliers and third‑party partners.
• Develop and maintain relationships with existing and potential customers to drive retention and growth.
• Collaborate with UK and EU partners to ensure proactive operational performance.
• Respond to customer phone sales and queries, escalating internally when required.

Required profile

• Experience in road logistics with strong customer‑service orientation.
• Excellent verbal communication and the ability to escalate issues appropriately.
• Highly motivated team player who can also work independently.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Outlook.

What we offer

• Opportunities for internal growth and career advancement.
• Annual salary review and bonus/profit‑share scheme.
• Generous annual leave, including birthday and wellness days.
• Company pension, healthcare plan, bike‑to‑work and tax‑saver travel schemes.
• Family leave, recognition awards, employee assistance and wellbeing support.