Scaled Customer Success Manager – French (EMEA)

About the role

Notion is looking for a Scaled Customer Success Manager who will own a large portfolio of French‑speaking customers across EMEA. You will guide customers through onboarding, adoption, and expansion, helping them unlock the full value of Notion’s AI‑enhanced workspace.

Key responsibilities

• Manage a high‑volume portfolio of EMEA customers, delivering tailored Notion consultations, trainings, and assistance programs.
• Design and execute at‑scale outreach campaigns to drive product adoption and seat expansion.
• Collaborate with sales partners to ensure smooth hand‑offs and strong adoption metrics.
• Act as an in‑house product ambassador, advising customers on workflow optimisation and ROI.
• Identify strategic accounts, increase monthly active users, and create action plans for under‑utilised customers.
• Provide feedback to product and growth teams to shape Notion’s roadmap.

Required profile

• Minimum 3 years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of managing a large volume of accounts and driving expansion.
• Fluent French speaker with strong communication skills.
• Highly motivated, self‑driven, and able to work collaboratively across functions.

Required skills