Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who will focus on French‑speaking customers across EMEA. You will help customers adopt Notion, expand usage, and achieve measurable outcomes through tailored consultations, trainings, and outreach programs.

Key responsibilities

• Manage a large portfolio of EMEA customers, ensuring high adoption and satisfaction.
• Onboard new customers and drive expansion through customized Notion consultations, trainings, and assistant programs.
• Design and execute at‑scale outreach campaigns to key contacts to promote Notion adoption.
• Collaborate with sales partners to align on adoption goals and support seamless hand‑offs.
• Act as an in‑house product ambassador, helping customers optimize workflows and maximize ROI.
• Identify strategic accounts for seat expansion and increased monthly active users.
• Proactively engage customers who are under‑utilizing Notion and create action plans for success.
• Provide insights to inform Notion’s overall growth strategy.

Required profile

• Minimum 3 years of experience at a fast‑growing software company.
• Proven success in a Customer Success or Account Management role.
• Fluent French speaker.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation to perform at a high level and contribute to a team.
• Growth‑mindset orientation.

Required skills