Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who will lead a large portfolio of French‑speaking customers across EMEA. You will help customers adopt Notion through tailored consultations, trainings, and outreach programs, while acting as the internal product ambassador.

Key responsibilities

• Manage a high‑volume portfolio of EMEA customers and drive adoption and expansion.
• Onboard new users, deliver customized training sessions, and run at‑scale outreach campaigns.
• Collaborate with sales partners to ensure smooth hand‑offs and strong product usage.
• Identify strategic accounts to increase monthly active users and seat expansion.
• Proactively engage customers who are under‑utilizing Notion and create action plans for success.
• Provide feedback to product and growth teams based on customer insights.

Required profile

• Minimum 3 years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of managing a large volume of accounts and delivering results.
• Fluent French speaker with strong communication skills.
• Highly motivated, self‑driven and able to work effectively in a cross‑functional team.

Required skills