Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who will manage a large portfolio of French‑speaking customers across EMEA. You will help customers adopt Notion through tailored consultations, trainings, and outreach programs, acting as the product’s ambassador.

Key responsibilities

• Manage a high‑volume portfolio of EMEA customers, driving adoption and expansion.
• Onboard new customers and deliver customized Notion trainings and assistance programs.
• Design and execute large‑scale outreach campaigns to key contacts.
• Collaborate with sales partners to ensure strong product adoption.
• Identify strategic accounts to increase monthly active users and seat expansion.
• Proactively engage customers who are under‑utilizing Notion and create action plans for success.
• Provide feedback to influence Notion’s growth strategy and product roadmap.

Required profile

• Minimum 3 years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of managing a large volume of accounts and achieving expansion targets.
• Fluent French speaker with strong communication skills.
• Highly motivated, self‑driven and able to work effectively within a team.

Required skills

• Experience with SaaS product adoption and customer onboarding.
• Ability to design and run outreach campaigns.
• Strong analytical mindset to identify growth opportunities.