Scaled Customer Success Manager (French)

About the role

Notion is looking for a Scaled Customer Success Manager who will lead a large portfolio of French‑speaking customers across EMEA. You will help customers adopt Notion, expand usage, and become trusted advisors on the platform.

Key responsibilities

• Manage a high‑volume portfolio of EMEA customers, delivering onboarding, training and ongoing consultations in French.
• Design and execute at‑scale outreach campaigns to drive Notion adoption and seat expansion.
• Collaborate with sales partners to ensure smooth hand‑offs and strong product adoption.
• Act as an in‑house product ambassador, helping customers maximize ROI and identifying strategic expansion opportunities.
• Proactively engage customers who are under‑utilizing Notion and create action plans for success.
• Provide insights to inform Notion’s growth and product strategy.

Required profile

• 3+ years of experience in Customer Success or Account Management at a fast‑growing software company.
• Proven track record of managing a large volume of accounts and driving expansion.
• Fluent French speaker with strong communication skills.
• High intrinsic motivation to achieve top performance and contribute to a team.

Required skills