Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who speaks French to manage a large portfolio of EMEA customers. You will help customers adopt Notion, expand usage, and become a trusted advisor on the platform.

Key responsibilities

• Manage a large portfolio of French‑speaking customers across EMEA.
• Onboard and expand customers through tailored consultations, trainings, and assistant programs.
• Design and execute at‑scale outreach campaigns to drive adoption and seat expansion.
• Collaborate with sales partners to ensure strong product adoption.
• Act as an in‑house product ambassador, helping customers maximize ROI.
• Identify strategic accounts to increase monthly active users and seat growth.
• Proactively engage customers who are under‑utilizing Notion and create action plans.
• Provide insights to influence Notion’s overall growth strategy.

Required profile

• 3+ years experience at a fast‑growing software company.
• Proven success in a Customer Success or Account Management role.
• Fluent French speaker.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation to be a top performer and contribute to a team.
• Growth mindset.

Required skills

What we offer

• Opportunity to shape the Customer Success function at a leading AI‑enabled workspace.
• Exposure to some of the world’s largest companies and innovative non‑profits.
• Collaboration with cross‑functional product and sales teams.
• Professional growth in a fast‑moving environment.