Senior Account Manager – Drive Growth

About the role

Kaseya is seeking a high‑impact Senior Account Manager to expand revenue within an existing portfolio of Managed Service Provider and internal IT customers. The role focuses on uncovering upsell and cross‑sell opportunities, deepening executive relationships, and delivering measurable business outcomes.

Key responsibilities

• Identify and execute expansion strategies across the assigned portfolio, leveraging Kaseya’s full suite of AI‑powered IT management and cybersecurity solutions.
• Develop trusted advisor relationships with key stakeholders and align solutions to customer business objectives.
• Build and maintain tailored account plans, conduct regular business reviews, and proactively address risks.
• Monitor product adoption and usage metrics to ensure customers realize value and drive retention.
• Own revenue targets, consistently meet or exceed quota, and contribute to pipeline generation.
• Collaborate with Customer Success, Sales, and Product teams to ensure seamless onboarding, expansion, and support.
• Maintain rigorous pipeline and forecasting discipline in Salesforce.

Required profile

• Strong commercial mindset with a proven track record of driving account growth.
• Excellent executive relationship‑building and communication skills.
• Highly coachable, adaptable, and able to thrive in a fast‑paced environment.
• Results‑oriented with full ownership of revenue outcomes.

Required skills

• Salesforce (CRM management and forecasting)