Senior Manager, Customer Success - Data Foundation (Informatica)

About the role

Salesforce is looking for a Senior Manager, Customer Success to lead its Customer Success Management team supporting Informatica technologies within the Salesforce Data Foundation organisation. The role reports to the Senior Director, Customer Success EMEA/LATAM and is hybrid, based in Dublin with an in-office presence three days per week.

Key responsibilities

• Lead, mentor and develop a team of Customer Success Managers, running regular 1-on-1s, setting performance objectives and managing portfolio assignments.
• Guide the team in customer onboarding, skill enablement and use-case expansion so customers realise value from Informatica deployments.
• Act as the senior operational escalation point for critical account risks, working with CSMs, Solution Architects and regional leadership to protect CSAT/NPS and renewals.
• Align resources across Sales, Professional Services, Support and Product Engineering to remove adoption roadblocks.
• Sponsor strategic enterprise accounts and build trusted advisor relationships with CIOs, CDOs and Chief Data Architects.
• Monitor and report on adoption velocity, consumption, churn risk, GRR and NRR, and aggregate customer insights to influence product roadmaps.

Required profile

• BA/BS degree or equivalent practical experience.
• Minimum 7-10+ years of relevant professional experience, including prior people management or team leadership.
• Exceptional communication, coaching and conflict-resolution skills.
• Hybrid flexibility, with 3 days per week in the Dublin office.
• Even better: experience leading customer-facing technical or customer success teams, and a background in Customer Success, Technical Account Management, Professional Services or Enterprise Consulting.

Required skills

• Strong domain knowledge of Enterprise Data Management (data integration, master data management, data governance, quality, ETL/ELT) centred on Informatica products.
• Understanding of enterprise cloud architectures and how data integration connects across Salesforce clouds.