CRM Account Executive (Commercial)

About the role

ServiceNow is looking for a CRM Account Executive to oversee the market success of its CRM suite of products. The role leads engagement with assigned accounts, builds new business and pipeline across a large part of the sales cycle, and manages executive relationships. It involves working with virtual teams such as Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

Key responsibilities

• Oversee worldwide development of assigned accounts, including development and deployment of territory resources
• Develop a sales strategy for the territory with a target prospect list and a regional sales plan
• Build relationships with C-suite executives (CFO, CIO, COO, CDO) and arrange initial executive and CxO meetings
• Deliver demonstrations with the Solution Consulting team and act as a trusted advisor to the customer
• Lead CRM opportunities, manage the sales process and close deals, with limited support from inside sales
• Manage accounts to ensure customer satisfaction and drive additional revenue
• Present the CRM offering to prospects, customers and partners, including at industry events

Required profile

• Deep experience as an Account Executive, preferably in CRM, customer engagement, CX, CPaaS, CCaaS or SOM
• 3+ years of sales experience in complex software or platform solutions
• Experience leading virtual or matrixed teams
• Ability to understand broad IT needs of prospective clients and to build trusted relationships with C-level executives
• Experience integrating or thinking critically about AI in work processes, decision-making or problem-solving
• Regional travel up to 50%, with offices in Rome and regular attendance expected

What we offer

• Initial gross base pay of EUR 54,950 to 85,150, with a target gross annual OTE of EUR 109,900 to 170,300 depending on performance
• Eligibility for corporate bonus, MBO or commission incentive
• Benefits including paid leave, meal vouchers, employee share purchase, insurance and wellbeing support