Technical Success Manager – Enterprise (EMEA/APAC)

About the role

Chargebee is looking for a Technical Success Manager to partner with enterprise customers across EMEA and APAC. You will combine deep technical knowledge with a customer‑first mindset to ensure billing, payments, and revenue workflows run smoothly and support rapid product launches.

Key responsibilities

• Maintain reliable billing and payment operations, freeing customer teams to focus on growth.
• Accelerate new pricing models, product launches, and market entries by guiding customers through best practices.
• Provide data‑driven insights on adoption and usage to help leadership identify revenue opportunities.
• Offer technical guidance that enables customers to scale confidently without surprises.
• Act as a trusted partner, relaying customer feedback directly to Chargebee’s product roadmap.

Required profile

• 2–4 years of experience in a techno‑functional role such as Technical Success Manager, Solutions Consultant, or Post‑Sales Engineer.
• Strong communication skills, able to translate technical details for both developers and executives.
• Proven track record of driving customer outcomes such as adoption, retention, or expansion.
• Interest or experience in subscription and payment operations (chargebacks, declines, reconciliation).

Required skills

• Comfort working with APIs.
• Experience with webhooks.
• Knowledge of SaaS integrations.
• Hands‑on experience with iPaaS tools.