Telemarketer – Full‑time, Dublin

About the role

This is a full‑time, office‑based telemarketing position supporting the Public Affairs Department of a global non‑profit organisation. You will work from the Dublin 2 office, contacting existing donors and prospects to secure cash, regular giving and non‑financial support.

Key responsibilities

• Execute telemarketing campaigns and achieve defined KPIs.
• Contact donors and prospects by phone as part of fundraising initiatives.
• Ensure all calls follow the organisation’s procedures and compliance standards.
• Capture accurate information in the CRM system after each interaction.
• Attend briefings and training sessions and apply learning on the job.
• Maintain a professional, courteous telephone manner with donors.
• Undertake additional tasks or projects as directed by the Telemarketing Project Manager.

Required profile

• Fluent English communication skills.
• 6‑12 months experience in telesales or customer service, preferably in a contact‑centre environment.
• Proven ability to meet or exceed sales targets.
• Strong interpersonal, negotiation and objection‑handling abilities.
• Excellent planning, organisational and teamwork skills.

Required skills

• Proficiency with MS Office.
• Experience using in‑house databases and CRM systems.
• Basic internet research and data analysis capabilities.

What we offer

• 12‑month fixed‑term contract.
• Annual salary range €27,342 – €30,380.
• Full‑time onsite role in Dublin 2.