Travel Consultant

About the role

As a Travel Consultant you will work in Cassidy Travel’s retail stores, advising customers on a wide range of holidays, cruises, city breaks, sports packages and long‑haul trips. You will use multiple airlines and tour operators to create tailored itineraries while delivering the high‑standard customer service the brand is known for.

Key responsibilities

• Book and issue travel products including flights, hotels, cruises and tours.
• Provide expert destination advice and recommend suitable packages.
• Close sales, upsell additional services and achieve set sales targets.
• Maintain accurate booking records and ensure compliance with supplier terms.
• Stay updated on the latest travel offers, promotions and industry trends.
• Collaborate with colleagues to create a lively, customer‑focused retail environment.

Required profile

• Minimum 2 years of retail travel or travel sales experience.
• Confident seller with proven ability to close sales and upsell.
• Strong attention to detail and excellent geographical knowledge.
• High level of customer service orientation.
• Team player with a track record of meeting sales targets.
• Passion for the travel industry and for helping customers.

Required skills

What we offer

• Salary commensurate with experience and expertise.
• Sales‑based commission, bonuses and performance incentives.
• Travel discounts, fam trips and optional contributory pension scheme.
• Supportive team atmosphere in a fast‑paced, award‑winning agency.
• Opportunities for bespoke projects and new challenges.
• Employee Assistance Programme and flexible working options.