Accommodation Supervisor

About the role

The Accommodation Supervisor will ensure a consistently elevated guest experience at The Grace Westport Estate, a luxury hotel opening in Spring 2026. You will oversee room presentation, public area standards, and day‑to‑day housekeeping operations, driving quality and operational consistency.

Key responsibilities

• Support the team in preparing and servicing guest rooms and public areas according to SOPs.
• Conduct room inspections using the quality checklist before release.
• Maintain accountability for cleanliness, presentation, and condition across assigned zones.
• Execute daily task sheets, manage section pantries, and oversee inventory usage.
• Report defects or maintenance issues promptly via internal platforms.
• Complete daily credits, adjust for occupancy, and ensure accurate start/finish times.
• Control costs by maintaining par levels for chemicals, OS&E, amenities, and linen.
• Assist managers with budgeting and performance data.
• Lead by example, support training, and reinforce grooming and service standards.
• Guide team members in stocking trolleys, preparing work areas, and following operational requirements.
• Uphold safety procedures, proper chemical use, and protective equipment.
• Maintain immaculate standards across rooms, floors, public areas, and estate surroundings.
• Support sustainability through waste segregation and linen‑discard tracking.

Required profile

• Minimum 1 year hospitality experience, preferably in a supervisory role within a luxury environment.
• Strong organisational, communication, and interpersonal capabilities.
• Demonstrated commitment to quality, safety, and continuous improvement.

Required skills